Dry Cleaning Damage Policy
Should an order include "dry-clean" items, it is the customer's responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); and (ii)make reference in the commentary section as to which bag contains the dry clean garments. Failure to do so might cause dry-clean garments to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, Laundryless will not be held responsible.
At Laundryless we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
Laundryless is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.
Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.
Lost Item Policy
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item;
Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.
Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Laundryless is not responsible for any of such missing items.
Wash & Fold Policy
By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:
Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, Laundryless is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.
Laundryless does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". Laundryless denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.
The minimum order charge is $25
Monthly Subscription: By purchasing a monthly subscription, you agree to an initial and recurring monthly subscription fee at the then-current Monthly subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your monthly subscription at any time, subject to the terms of our cancellation policy.
Automatic Monthly Renewal Terms: Once you subscribe, Laundryless will automatically process your monthly subscription fee in the next billing cycle. Laundryless will continue to automatically process your monthly subscription fee each month at the then-current monthly subscription rate, until you cancel your subscription. We explain below how to cancel your monthly subscription
How to Cancel your Subscription
For our plans, there is no long term commitment. Simply cancel it yourself within the customer dashboard or email Laundryless1@gmail.com at least two days prior to your monthly renewal and we'll cancel your subscription for you.